CristalPoker Cookie Policy

At CristalPoker, we use cookies and similar technologies to make your visit to our website smoother, safer and more personalised. This Cookie Policy explains what cookies are, how we use them across our casino, poker, sportsbook and crash games platform, and what choices you have regarding their use. By continuing to browse CristalPoker Casino, you agree to our use of cookies as described below, unless you adjust your browser settings to refuse them.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet or mobile phone) when you visit our website. They allow us to recognise your device on future visits, remember your preferences, and understand how you interact with our services. Here at CristalPoker, we also use similar technologies such as web beacons, pixel tags and local storage objects, which we collectively refer to as "cookies" throughout this policy.

Session and Persistent Cookies

Session cookies are temporary and are deleted once you close your browser. Persistent cookies remain on your device for a set period or until you delete them manually. Our CristalPoker platform uses both types depending on the purpose of the cookie.

Why We Use Cookies

We at CristalPoker rely on cookies for several important reasons connected to the operation of our casino, poker room and sportsbook. Our use of cookies helps us to:

• Keep you securely logged into your CristalPoker account during your session
• Remember your language, currency and localisation preferences (including our supported localisations such as German, Greek, Spanish, French, Finnish, Japanese, Norwegian, Polish, Portuguese and Romanian)
• Understand how visitors search for and use terms such as "cristal poker casino" or "cristalpoker casino" to reach us, helping us improve our website structure
• Remember bonus codes or promotions you have engaged with, such as our welcome offer or reload bonuses
• Detect and prevent fraud, multiple accounts, or misuse of no-deposit bonuses and promotional codes
• Analyse traffic patterns and measure the performance of our games, providers and promotional campaigns
• Deliver relevant advertising and measure the effectiveness of our marketing across affiliate and partner websites

Categories of Cookies We Use

Our CristalPoker cookie framework is organised into the following categories, each serving a distinct purpose.

Strictly Necessary Cookies

These cookies are essential for our website to function properly. Without them, we cannot provide core features such as secure login, session management, and access to your CristalPoker account balance, deposits and withdrawals. These cookies cannot be disabled through our cookie settings, as our services would not work correctly without them.

Functional Cookies

We use functional cookies to remember choices you make while using CristalPoker Casino, such as your preferred currency (EUR, USD, CHF, CAD, AUD, NOK, PLN, BRL, or supported cryptocurrencies), your chosen language, and settings you configure in your player account. These cookies improve your overall experience and reduce the need to re-enter information.

Performance and Analytics Cookies

Our analytics cookies collect information about how visitors use our website, including which pages are visited most often, how long users spend on our slots, live casino, sportsbook and jackpot sections, and whether any errors occur. We use this data in aggregated, non-identifiable form to improve our platform, our game providers' visibility, and the overall structure of our website.

Advertising and Targeting Cookies

We at CristalPoker work with marketing and affiliate partners who may place cookies on our website to track the effectiveness of campaigns, including those triggered by searches such as "cristal poker no deposit bonus" or "cristal poker promo code". These cookies help us understand which channels bring value to our players and allow us to present more relevant offers, such as our welcome bonus or reload promotions, to visitors who have shown interest in similar content.

Third-Party Cookies

Some cookies on our CristalPoker platform are placed by trusted third parties, including payment processors, game providers such as Evolution, Pragmatic Play, NetEnt and Play'n GO, analytics services, and affiliate tracking systems. We do not control these third-party cookies directly, and we recommend reviewing the relevant third party's own cookie or privacy policy for further details.

How We Use Cookies for Bonuses and Promotions

Our CristalPoker cookie system also plays an important role in managing our promotional offers responsibly. When you claim our welcome bonus, no-deposit free spins, or reload promotions such as our Tuesday Reload or Weekend Reload, we use cookies to verify eligibility, prevent duplicate claims from the same device, and ensure compliance with our bonus terms, including wagering requirements, maximum bet limits, and excluded games. This helps us maintain fairness across our player community while ensuring that offers reach genuine, eligible participants only.

Managing Your Cookie Preferences

You have control over how cookies are used when you visit our website. Most browsers allow you to:

• View which cookies have been placed on your device and delete them individually or all at once
• Block cookies from specific websites, including CristalPoker Casino, if you prefer not to accept them
• Block all cookies from being set, though this may prevent you from accessing certain features, including your account, deposits and withdrawals
• Delete all cookies when you close your browser, using your browser's private or incognito browsing mode

Please note that if you disable strictly necessary cookies, you may not be able to log in, play games, or use core features of CristalPoker Casino. We recommend reviewing your specific browser's help section for instructions on how to manage cookie settings, as the process differs between Chrome, Firefox, Safari, Edge and other browsers.

Cookies and Mobile Use

Our CristalPoker platform is accessible via desktop and mobile browsers, and we do not currently offer a dedicated downloadable app. Whether you access our casino, poker tables, live dealer games or sportsbook through a desktop computer or a mobile device, the same cookie principles described in this policy apply. If you use our Play for Fun demo mode without registration, we may still use limited functional cookies to remember your demo preferences, though no personal account data is involved at that stage.

Data Protection and Your Rights

We take data protection seriously and process cookie-related data in accordance with our Privacy Policy. If you have questions about how we use cookies, or wish to exercise your rights regarding personal data collected through cookies, you may contact our data protection team at dpo@wildblackfin.com. For general enquiries, our support team is available via live chat, e-mail, or our Telegram VIP Live Support channel. If you have a complaint you believe has not been resolved satisfactorily, you may also contact our Alternative Dispute Resolution provider, EADR Ltd. (Malta).

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own business practices. We encourage you to review this page periodically to stay informed about how we use cookies. Continued use of CristalPoker Casino following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions regarding this Cookie Policy or how we use cookies at CristalPoker, please reach out to us at support@cristalpoker.com or support@cristalpoker.net. We are committed to being transparent about our data practices and are happy to clarify any aspect of how our cookies operate across our casino, poker, and sportsbook platform.