CristalPoker Privacy Policy

At CristalPoker, we respect your privacy and are committed to protecting the personal data you share with us when you play cristal poker casino games on our platform. This Privacy Policy explains how we at CristalPoker collect, use, store, and safeguard your information, and what rights you have regarding your personal data. By registering an account and using our services, you agree to the practices described in this policy.

Who We Are

CristalPoker is operated by Wild Blackfin Limited SRL, a company registered in Costa Rica under registration number 3-102-916426, with its registered office at Avenidas 8 and 10, Calle 39, LY Center, 11501, San Jose, Costa Rica. Our platform operates under a licence issued by the Anjouan Gaming Board, licence No. ALSI-202601043-FI2. Our payments are facilitated through our payment agent Slotvision Limited (Cyprus) and payment processor Resmea Limited (Cyprus). Here at CristalPoker, we act as the data controller responsible for the personal information you provide to us.

Information We Collect

When you create an account or use our services, we collect several categories of information to operate CristalPoker Casino safely and effectively. Our CristalPoker platform requires certain data to verify your identity, process transactions, and comply with legal obligations.

• We collect registration data, including your name, date of birth, email address, phone number, and country of residence
• We gather financial information such as payment method details, deposit and withdrawal history
• We collect identity verification documents (ID, passport, driving licence, and proof of address) for KYC purposes before your first withdrawal
• We track your gaming activity, including bets, wins, losses, and session duration to improve our services
• We record technical data such as IP address, device type, browser information, and login times
• We collect communication records when you contact our support team via live chat, email, or Telegram

How We Use Your Data

Our CristalPoker team uses your personal data for legitimate business purposes related to running our gaming platform. We use this information to create and manage your account, process deposits and withdrawals, verify your identity in accordance with anti-money laundering regulations, and prevent fraud. We at CristalPoker also use your data to send you promotional offers, such as our welcome bonus or reload bonuses, provided you have opted in to receive such communications. Additionally, we analyze gaming behavior to detect signs of problem gambling and support responsible gaming initiatives.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with legal and regulatory obligations, our legitimate business interests, and, where applicable, your consent. You may withdraw consent at any time for marketing communications, though this will not affect data processed for account verification or legal compliance.

Sharing Your Information

We do not sell your personal data to third parties. However, our CristalPoker Casino operations require us to share certain information with trusted partners to deliver our services effectively.

• We share data with our payment processor Resmea Limited and payment agent Slotvision Limited to process transactions
• We share information with game providers and live dealer studios listed on our platform to facilitate gameplay
• We may disclose data to regulatory authorities, including the Anjouan Gaming Board, when legally required
• We work with our Alternative Dispute Resolution provider, EADR Ltd. (Malta), if a complaint requires escalation
• We may share data with fraud prevention and identity verification services

Data Retention

Our CristalPoker platform retains your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory, and accounting requirements. Once retention obligations expire, we securely delete or anonymize your data in accordance with our internal data protection procedures.

Cookies and Tracking Technologies

We at CristalPoker use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

Your Data Protection Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data when using CristalPoker Casino. Our CristalPoker support team is available to assist you in exercising these rights.

• You have the right to access the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to legal retention requirements
• You have the right to object to or restrict certain types of processing
• You have the right to data portability where technically feasible
• You have the right to lodge a complaint with a supervisory authority

To exercise any of these rights, you may contact our Data Protection Officer at dpo@wildblackfin.com. For complaints, you may also reach us at complaints@wildblackfin.com.

Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our CristalPoker systems use encryption and secure servers to safeguard sensitive information, including financial and identification data submitted during the KYC process.

Restricted Territories

Our services are not available to residents of certain restricted countries, including but not limited to the United States, United Kingdom, Italy, Netherlands, and several others listed in our Terms and Conditions. If you access CristalPoker from a restricted jurisdiction, we reserve the right to close your account and withhold processing of your personal data beyond what is necessary for compliance purposes.

Children's Privacy

Our CristalPoker platform is intended solely for individuals who are of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any accounts found to belong to underage individuals will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of CristalPoker after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our support team at support@cristalpoker.com or support@cristalpoker.net. You may also reach our Data Protection Officer directly at dpo@wildblackfin.com. We at CristalPoker are committed to addressing your privacy concerns promptly and transparently.