CristalPoker Terms and Conditions

Welcome to CristalPoker Online Casino. These Terms and Conditions govern your use of our website, games, sportsbook, and poker platform. By registering an account with us, you confirm that you have read, understood, and agreed to be bound by these terms. At Cristal Poker, we reserve the right to amend these terms at any time, and continued use of our services after changes are published constitutes your acceptance of the updated version.

About Our Casino

CristalPoker is owned and operated by Wild Blackfin Limited SRL, a company registered in Costa Rica under registration number 3-102-916426, with its registered office at Avenidas 8 and 10, Calle 39, LY Center, 11501, San Jose, Costa Rica. We hold a licence issued by the Anjouan Gaming Board, licence No. ALSI-202601043-FI2. Our payment agent is Slotvision Limited (Cyprus) and our payment processor is Resmea Limited (Cyprus). We at Cristal Poker have been serving international players since 2010, offering casino, poker, sportsbook, and crash games all on one platform.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. Our CristalPoker platform is not available to residents of restricted territories, including but not limited to Afghanistan, Albania, Cyprus, Italy, the Netherlands, the United Kingdom, the United States of America, and other jurisdictions listed in our compliance policy. If you attempt to register from a restricted location using a VPN or other method to circumvent geolocation, we reserve the right to void your account, though we generally allow VPN access for players from unrestricted regions.

• You must provide accurate and truthful registration information
• You may only hold one account with our CristalPoker platform
• We may request identity verification at any stage of your relationship with us
• You are responsible for maintaining the confidentiality of your login credentials

Deposits, Withdrawals, and Payment Methods

Our accepted currencies include EUR, USD, CHF, CAD, AUD, NOK, PLN, and BRL, as well as cryptocurrencies such as BTC, ETH, LTC, TRX, USDT, USDC, XRP, BNB, DOGE, SOL, and XMR. The minimum qualifying deposit at Cristal Poker Casino is 20 EUR or its equivalent. We support deposits via Visa, Mastercard, Apple Pay, Google Pay, Bank Transfer, Skrill, Neteller, and numerous other methods listed on our cashier page. Withdrawals must be processed using the same method as the original deposit wherever possible, in accordance with our closed-loop policy.

We apply withdrawal limits of 1,000 EUR per day, 2,500 EUR per week, and 10,000 EUR per calendar month for big wins. KYC verification is mandatory for any withdrawal exceeding 200 EUR, and no withdrawal will be processed until we have confirmed your identity documents. A 10% fee may apply if a deposit has not been turned over in accordance with our wagering rules. Once your documents are verified, we process cashouts within up to 24 hours, and funds typically reach you within up to 3 working days.

Verification Requirements

Before your first withdrawal, we require a valid ID document (passport, driving licence, or national ID) and proof of address dated within the last six months, such as a utility bill, bank statement, or tax bill. We will not release any withdrawal until this verification process has been completed to our satisfaction.

Bonuses and Promotions

At CristalPoker, we offer a Welcome Bonus of 250% up to 2,000 EUR spread across three deposits, entirely wager-free. Our first deposit bonus provides 100% up to 500 EUR using code CRI1, our second deposit bonus offers 50% up to 1,000 EUR using code CRI2, and our third deposit bonus grants 100% up to 500 EUR using code CRI3. This bonus is sticky, meaning only your original deposit and any winnings generated are withdrawable, subject to a maximum bet of 4 EUR and a maximum cashout of 5x the bonus amount. Each bonus remains valid for 30 days and excludes jackpot games, table games, video poker, virtual games, live casino, sportsbook, and certain listed slots.

We also provide a no-deposit bonus of 50 Free Spins upon registration, subject to a 30x wagering requirement and a maximum cashout of 5x the amount received, capped at 50 EUR. Please note that our no-deposit bonuses are not available to players from Afghanistan, Cuba, Cyprus, Eritrea, Myanmar, North Korea, the Netherlands, Curaçao, Kyrgyzstan, Libya, Iran, Iraq, Slovenia, Sudan, Syria, Italy, the United States, and Mexico. Our CristalPoker reload bonuses include a Tuesday Reload, Thursday Reload, and Weekend Reload, each requiring a clean deposit within the previous seven days and each valid for five days.

Our Instant Cashback programme returns up to 500 EUR daily, calculated at 0.2% of slot bets, wager-free, with a minimum payout of 1 EUR. We also run various tournaments in partnership with Pragmatic Play, Playtech, Playson, and Spinomenal, offering substantial prize pools. All tournament prizes, giveaways, and race winnings are wager-free but subject to a maximum cashout of 5x the prize amount. We reserve the right to withdraw or amend any promotional offer at our sole discretion, and to void bonuses obtained through fraudulent or abusive behaviour.

Games and Fair Play

Our platform features 7,744 slots and 1,076 live games from renowned providers including NetEnt, Pragmatic Play, Evolution, Play'n GO, and many others. We offer table games, video poker, scratch cards, crash and fast games, a sportsbook powered by Digitain, and Texas Hold'em poker in Limit, Pot Limit, and No Limit formats. All games available through CristalPoker Casino use certified random number generators, and we are committed to ensuring fair outcomes for every player. A demo mode is available for most slots without requiring registration.

Responsible Gambling

We are committed to promoting responsible gaming across our CristalPoker platform. You may request deposit limits, loss limits, session time reminders, or self-exclusion at any time by contacting our support team. We encourage you to gamble only with funds you can afford to lose and to treat gambling as entertainment rather than a source of income.

Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services, including technical malfunctions, internet connectivity issues, or third-party payment processing delays. We make reasonable efforts to maintain uninterrupted service but cannot guarantee that our platform will always be free of errors or downtime.

Termination and Suspension

We reserve the right to suspend or terminate your account if we suspect fraud, bonus abuse, multiple accounts, or any breach of these Terms and Conditions. In such cases, we may withhold winnings obtained through prohibited activity. You may also close your own account at any time by contacting our support team.

Contact and Dispute Resolution

If you have any questions regarding these terms, you may reach us via live chat, email at support@cristalpoker.com, or through our Telegram VIP Live Support channel. Complaints may be directed to complaints@wildblackfin.com, and data protection queries to dpo@wildblackfin.com. Should a dispute remain unresolved, you may escalate the matter to our alternative dispute resolution provider, EADR Ltd., based in Malta. We at Cristal Poker value transparency and aim to resolve any issue promptly and fairly.